Aptelis CRM Practice
Customers first through technology
In today’s competitive global landscape, you must not only be creative in your products and services, but in how you connect with your customers. With the proliferation of information available through various technologies, customers are bombarded with choices. In this environment, companies that are adept at targeting messages that are relevant to customers maintain a significant competitive advantage.
Many companies have acquired a tremendous amount of data from their customers over the years. Data that is very valuable. But a looming question remains – how do you use this data effectively to generate customer loyalty and revenue?
Aptelis offers a wide range of CRM services that focus on maximizing technology’s reach to enhance your relationship with your customer. We can help you extract your critical data and turn it into an effective tool to better serve your customers. With our help, SAP CRM can transform your organization into a modern, state-of-the-art customer-centric organization.
Key benefits realized by SAP CRM are:
- Increase customer focus by moving from sales order management to an integrated customer centric system
- Understand customer purchasing habits, evolving needs and sales forecasts by leveraging readily available, accurate historical information
- Integrate customer sales data to new product introductions and promotion to increase effectiveness of marketing campaigns
- Improve customer relationships with dialogue, personalized and relevant information
- Leverage online sales functions, customer interaction centers and marketing to bring the right solution to the customer
- Move from traditional operational metrics to analytical performance measurements to enable you to proactively serve your customer as their needs evolve
No matter the size of your company, Aptelis can provide you with the strategic advisory, implementation or support services to take your organization to a world class customer-centric support and service center. We can help you shift from a cost-reduction strategy to a revenue maximization and customer retention strategy.
Aptelis can provide expertise in SAP CRM:
- Customer Interaction Center
- Marketing & Trade Promotions Management
- Service Management
- Internet Sales (B2B and B2C)
- Intellectual Property Management
- Channel Management
- Sales Force automation
Our Breadth and depth of capability allow us to provide you with a complete end-to-end view of SAP CRM.
- Strategic Planning
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Our deep understanding of customer services operations, sales order management, and the CRM application can help you to get maximize the benefits out of your SAP CRM system. Our CRM customized assessments include the following:
- Roadmap development – Analyze business requirements, understand the fine line between short-term plan and long-term strategy, achieve the quickest ROI, understand your current technical landscape in order to define the most effective plan for your CRM solution and implementation strategy.
- Solution Effectiveness assessment – Aptelis can work with you to ensure that you make the most of your investment. Our assessments give you greater visibility into your SAP solution showing you how to better maximize and maintain utilization, end-user effectiveness, and total cost of ownership. Key items covered in our assessments include:
- CRM Health checks
- CRM tool selection
- CRM Optimization review for:
- Sales Order Management
- Customer Service and Support
- Sales Channels
- Marketing strategy and execution
- Program / Project Management
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Aptelis believes project and program management are a critical ingredient for project success. With that in mind, we offer meticulously selected project managers to provide managerial support to projects, organizations, and C-level executives. We can assist you in the design and management of your implementation and service your extensions, upgrades and support.
Whether as a strategic advisor or as part of your team, Aptelis project management can help you achieve both your business and IT objectives. We provide expert leadership to help you make informed decisions and achieve targeted business improvements.
Aptelis project management offers the following deliverables:- Project Assessment – to help you determine the project scope, timeline and budget planning
- Project Charter – to ensure consistent understanding of project scope, objectives, business risks, mitigation plans and implementation strategy
- Best Practices – to maximize the benefits of using SAP and minimize the time, effort and cost of the implementation
- Business Blueprint – to ensure the proper design of the SAP supported processes and the new system that will support your business plan
- Detailed Project Plan – to ensure all required activities for the project are captured, assigned, and managed properly.
- Roadmap – to provide a clear view of the current project and future phases to ensure continuous improvement of your SAP solution to meet your future needs
- Governance Structure – Our approach provides for a crucial balance of both the client and Aptelis resources. Information travels up from the project team with decisions traveling down keeping the project team focused on execution and the program sponsors focused on decision-making. This structure provides for risk mitigation, status updates, and project integrity through its detailed and contextual visibility of budget, scope and schedule.
- Assessment, Planning and Deployment – Our approach provides a detailed project plan to ensure all aspects of the project and program are tracked and managed with the focus on driving tasks to deliverables. This includes integration plans, quality assurance, testing, security, data migration, cutover and production support.
- Enablement Program – Our approach helps to ensure that after you enable your IT solution, your organization can fully support it. This includes an assessment of your organizations readiness, and the creation of a plan to make sure there is an effective and efficient adoption of the new technology. Additionally, we work to ensure that the support and operations teams are comfortable with the new systems and technology by providing training and knowledge transfer programs.
- Implementation / Upgrades
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Through our use of proven software packages and methodologies, Aptelis has developed a seasoned CRM team that provides industry leading practices to help you connect with your customers. Our CRM Practice has provided CRM implementation services for multiple clients, from mid-size Retail customers to a global life-science conglomerate. We offers end-to-end project delivery – from planning, design, configuration and development, training and testing, to go-live and support. We leverage SAP’s proven ASAP methodology, tools, accelerators, and templates tailored to the needs of our customer’s business and objectives.
Our team of experienced consultants has successfully delivered SAP CRM solutions in the following areas for our clients:- CRM Sales
- CRM Marketing
- CRM Contact Center
- CRM Intellectual Property Management
- CRM Service
- CRM e-Commerce
- Support
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Aptelis provides both onsite and offsite production support services for our clients. These services can be used to cover short-term needs after a recent “Go-Live” and long-term Application Management Services. With our experience and expertise, customers can leverage our services to provide effective onsite support as needed or to augment your IT staff for the long term.
SAP production support is becoming increasingly complex, with factors such as 24X7 support, global locations, multiple time zones, employee turnover, ongoing upgrades, etc, each factor poses a unique challenge. With our partnership network of dedicated consultants and support staff, we are able to provide Application Management Services that greatly reduce the impact of these requirements.
Aptelis’ support offerings include:- 24X7 support
- Incident Management
- Application Management Services
- Help desk support
- System monitoring and management
- Process support
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